Related skills
salesforce intercom talkdesk📋 Description
- Lead and develop frontline Tier I agents
- Coach agents via 1:1s and live coaching
- Monitor SLA, productivity, attendance, and CSAT
- Align with QA, Team Leads, and Support Manager
- This role is 100% remote with LATAM-based options
- Drive daily execution and performance improvements
🎯 Requirements
- 3–6 years in customer support
- 1–2 years in leadership or acting lead
- Passion for coaching and high performance
- Experience with Salesforce, Talkdesk, Intercom
- Ability to diagnose performance issues and act decisively
- Clear, empathetic communicator
🎁 Benefits
- Comprehensive health coverage
- Remote-first workplace
- Unlimited PTO
- Extra fun perks
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