Related skills
azure sharepoint servicenow active directory zscaler📋 Description
- Provide 2nd level escalation support to the Tier 1 Help Desk.
- Remote and on-site troubleshooting for hardware and software.
- Resolve tickets and provide desk-side support to onsite clients.
- Install, monitor, troubleshoot, and support software/hardware.
- Travel to client sites in the Washington, DC area as needed.
- Document incidents and work orders in the ticketing system.
🎯 Requirements
- High School Diploma; 4+ years desk-side support with VIP experience.
- Must have Secret clearance.
- Certifications: MCP, Google IT Support, or HDI-CSR.
- Proficient with Active Directory, Terminal Services, VPN (ZScaler), Windows OS Imaging.
- OneDrive, Azure, Office 365, and SharePoint experience.
- MS Teams, ServiceNow, Bomgar, BitLocker, and print services.
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