Related skills
powershell windows sql jira zendesk📋 Description
- Triage and resolve escalated tickets to closure
- Investigate errors using IIS logs, Windows Event Viewer
- Write and run SQL queries against SQL Server to validate data
- Navigate Windows Server environments, IIS, using admin tools
- Escalate defects with steps to reproduce and logs
- Communicate status updates clearly to technical and non-technical stakeholders
- Maintain ticket records and contribute to internal knowledge base
🎯 Requirements
- 2+ years in technical support or similar role
- Windows OS knowledge in server contexts
- Ability to write basic SQL queries (filters, joins, aggregations)
- Experience reading application and system logs
- Familiarity with HTTP/web client-server fundamentals
- Strong written communication
- Ticketing system experience (Jira, Zendesk, ServiceNow)
- IIS log analysis and SSMS experience
🎁 Benefits
- Flexible work schedule
- Unlimited PTO
- Medical coverage
- Parental leave
- 401K
- Onsite gym
- Dog-friendly office
- Commuter benefits
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