Related skills
datadog javascript sql python php📋 Description
- Respond to advanced how-to technical and configuration inquiries
- Troubleshoot and resolve complex Tier 2 issues across Total Expert
- Triage and investigate defects in the platform and integrations
- Execute database queries to analyze behavior and root causes
- Partner with Implementation, Product, Engineering, and Customer Success
- Proactively manage customer expectations for a high-quality support experience
🎯 Requirements
- Proficiency in SQL for data investigation
- Experience analyzing application logs and monitoring tools (Datadog)
- REST APIs testing/validation with Postman and JSON payloads
- Strong understanding of API-driven architectures and third-party integrations
- Ability to trace issues across database records, logs, and API interactions
- Excellent written and verbal communication; translate findings into insights
🎁 Benefits
- Medical, Dental, Vision coverage
- HSA and FSA options
- Company-paid Life Insurance
- Short-Term Disability & Long-Term Disability
- Flexible Time Off
- 401(k) with employer match
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