Related skills
crm zendesk hospitality ticketing csat📋 Description
- Provide email and occasional phone support via Zendesk.
- Handle ~70 tickets daily with an 80% one-touch rate.
- Keep in close contact with restaurant owners and guests until resolved.
- Provide white-glove support to VIP guests with priority lines.
- Escalate complex issues to Tier 3 and management.
- Explain technical issues to users and the development team.
🎯 Requirements
- 1-2 years technical customer service experience
- Experience with CRM software (Zendesk preferred)
- Strong oral and written communication skills
- Ability to explain abstract concepts clearly
- Strong interpersonal and organizational skills
- Hospitality industry experience (preferred)
🎁 Benefits
- Generous PTO and company holidays
- 100% employer-covered health and dental insurance
- Vision plan available at employee's additional cost
- Child care benefits and generous parental leave
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