Related skills
communication zendesk remote hospitality customerservice📋 Description
- Provide email and occasional phone support via Zendesk
- Complete ~70 tickets/day with 80% one-touch and CSat ≥90
- Maintain open comms with restaurant owners and guests until resolved
- VIP white-glove support: reservations via text line for top guests
- Escalate complex issues to Tier 3 and management; liaise with dev team
- Schedule: Sunday-Thursday, 1pm-10pm EST
🎯 Requirements
- 1-2 years technical customer service experience
- Experience using Zendesk CRM
- Strong oral and written communication; communicate with dev team and users
- Explain abstract concepts verbally and in writing
- Good interpersonal and organizational skills
- Preferred: 3-4 years tech customer service experience
🎁 Benefits
- Generous PTO and company holidays; STD coverage
- 100% employer-paid health and dental insurance for employees
- Vision plan available at employee cost
- Child care benefits and generous parental leave
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