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crm customer support zendesk remote work ticketing system📋 Description
- Provide email and occasional phone support to guests and merchant partners via Zendesk.
- Complete 70 tickets/day with 80% one-touch and CSat 90%+.
- Maintain close contact with restaurant owners and guests until issues are resolved.
- Provide white glove support to VIP guests including reservations via text line.
- Escalate complex issues to Tier 3 and Management.
- Communicate complex technical issues to end users and the development team.
🎯 Requirements
- 1-2 years technical customer service experience.
- Experience with CRM software (Zendesk preferred).
- Strong oral and written communication with developers and end users.
- Ability to explain abstract concepts verbally and in writing.
- Good interpersonal and organizational skills.
- Hospitality industry experience (preferred).
🎁 Benefits
- Generous PTO and holidays with company paid Short Term Disability.
- 100% employer-covered health and dental insurance; vision plan available at cost.
- Child Care Benefits and generous parental leave.
- Remote work with equipment provided (monitor, laptop, headset, keyboard, mouse).
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