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crm zendesk remote hospitality ticketing📋 Description
- Provide email and outbound phone support to guests and merchant partners via Zendesk.
- Complete ~70 tickets/day with 1-touch rate of 80%+ and CSAT 90%+.
- Maintain contact with restaurant owners and guests until issues are resolved.
- Provide white-glove support to VIP guests, including reservations and priority text support.
- Escalate complex issues to Tier 3 and Management as needed.
- Communicate technical issues to end users and the development team; follow up per policy.
🎯 Requirements
- 1-2 years Technical Customer Service experience
- Experience with CRM software (Zendesk preferred)
- Good oral and written communication; able to work with dev team and end users
- Must be able to explain abstract concepts verbally and in writing
- Good interpersonal and organizational skills
- 3-4 years Technical Customer Service experience (Preferred)
🎁 Benefits
- Generous PTO and company holidays + company paid Short Term Disability
- 100% employer-covered health and dental insurance; vision at extra cost
- Child Care Benefits and generous parental leave
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