Related skills
saas agile runbooks va notify vetext📋 Description
- Provide Tier 2 platform support; troubleshoot access and messaging workflows.
- Triage requests and incidents; escalate to engineering as needed.
- Support Agile teams by tracking tickets and documenting resolutions.
- Maintain clear docs, FAQs, and runbooks to improve support.
- Assist with platform administration: onboarding, permissions, and checks.
- Collaborate with product owners to clarify needs and recurring issues.
🎯 Requirements
- Authorized to work in the United States.
- U.S. citizenship and ability to obtain/maintain a federal background check may be required.
- Bachelor's degree or equivalent work experience.
🎁 Benefits
- Fully remote.
- Tech & Education Stipend.
- Comprehensive Benefits Package.
- Company Match 401(k) plan.
- Flexible PTO, Paid Holidays.
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