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crm payments merchant services credit card processing bug tracking📋 Description
- Provide phone and email support to clients and classify cases by severity.
- Resolve cases using knowledge bases, manuals, and reference guides.
- Proactively investigate and resolve issues with the support team.
- Update knowledge base and communities with insights.
- Own requests, provide status updates, and manage aging of cases.
- Collaborate with product/engineering to troubleshoot payments.
🎯 Requirements
- Bachelor’s degree in Business Applications, CS, or related field is desired.
- 2+ years of product support in technical, payments-related roles.
- Experience with credit card processing.
- Excellent verbal and written communication.
- Experience with CRM systems.
- Ability to log and triage bugs and follow troubleshooting steps.
🎁 Benefits
- Health coverage for you and family, including disability and life insurance.
- 401(k) match after 60 days, 100% vest after 1 year.
- HSA contributions plus an HRA to offset deductibles.
- Flexible vacation policy – take what you need.
- Paw’ternity Leave and Pet Bereavement.
- Caregiver Leave: paid time off to care for dependents.
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