Related skills
documentation customer support cloud rest log analysis📋 Description
- Handle customer technical issues with urgency and ownership.
- Troubleshoot issues using internal and external docs, analyze logs, and use tools to identify root causes.
- Contribute to your team’s goals by researching, testing, and documenting investigations.
- Share your expertise and help upskill colleagues on troubleshooting techniques.
- Work with customers through email, phone, and chat.
- Collaborate daily with colleagues to research and resolve complex issues.
🎯 Requirements
- 2+ years technical or customer support experience.
- Empathetic ownership; guide customers to the right resource.
- Strong problem solving and communication skills.
- Ability to work independently or in fast-paced environments.
- Working knowledge of cloud applications; RESTful concepts.
- Willingness to ramp up on new technologies.
🎁 Benefits
- Fully paid Health & Life insurance for you and family.
- Monthly stipend to support your work and productivity.
- Associacion Solidarista with employee and employer contributions.
- 12 days paid Vacation + Flexible Time Away Program.
- 12 weeks fully paid Maternity Leave; 12 weeks fully paid Paternity/Adoption Leave.
- Volunteer day to support our community and Udemy course access for development.
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