Related skills
azure aws veeam commvault itil📋 Description
- Own tickets from intake to resolution per SLA and escalation guidelines
- Troubleshoot backup job failures, configs, and restores
- Provide frontline support for Veeam, Commvault, AWS Backup, and Azure Backup
- Monitor system alerts and backup statuses; respond quickly under pressure
- Document technical steps and resolutions in the internal ticketing system
- Collaborate with internal teams to improve platform performance
🎯 Requirements
- Minimum 2 years of experience in a technical support or Tier 2 systems/backup engineering role
- Proficiency with Veeam or Commvault backup systems
- Working knowledge of AWS and Azure backup services
- Strong troubleshooting skills in SLA-driven environment
- Experience with defined support workflows and documentation standards
- Strong written and verbal communication with a customer-focused mindset
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