Related skills
documentation saas customer service📋 Description
- Troubleshoot product questions via live chat, email, and phone.
- Serve as primary support liaison to Total Expert end users.
- Document incidents in required tracking systems.
- Keep customers informed on resolution progress.
- Manage workload to resolve issues promptly.
- Collaborate with Support and other departments to resolve issues.
🎯 Requirements
- Associate degree or equivalent SaaS experience.
- 2-4 years in a call center or customer service role.
- Strong collaboration and teamwork skills.
- Excellent problem solving and troubleshooting skills.
- Ability to multi-task in a fast-paced environment.
- Good verbal and written communication skills.
- Strong attention to detail.
- Proficient PC skills and software for troubleshooting.
🎁 Benefits
- Medical, Dental, Vision coverage
- HSA and FSA options
- Company-paid Life Insurance
- Short/Long-term Disability
- Flexible Time Off (FTO)
- 401(k) with employer match
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