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customer support account management mobile remote work web📋 Description
- Support end users (physicians, nurses, admins).
- Manage user accounts and end-user education.
- Handle on-call schedules; assist mobile/web interfaces.
- Assist with application builds, revisions, and troubleshooting.
- Field client communications via phone, chat, and portal.
- Collaborate on escalated technical issues with other teams.
🎯 Requirements
- Strong technical aptitude.
- Excellent written and verbal communication.
- Excellent analytical and troubleshooting skills.
- High customer empathy and exceptional customer service skills.
- Willingness to work evenings, overnights, and weekends.
- Ability to work in a fast-paced environment and prioritize tasks.
🎁 Benefits
- Remote first work environment
- Health, Dental, Vision, Life and Disability Insurance options available day one.
- 401K - with match and immediately vested.
- 17 company holidays, 2 floating holidays plus competitive paid time off policy
- Internal Advancement Opportunities
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