Own issues from initial response through resolution with clear docs.
Troubleshoot platform and data ingestion across cloud and Kubernetes.
Support integrations: Filebeat, Fluentd, Fluent Bit, OpenTelemetry, AWS, Azure.
Help customers adopt Logz.io AI-powered features.
Provide timely, empathetic customer communication.
Collaborate with Product, Engineering, and Customer Success to improve customer experience.
Contribute to internal knowledge bases and docs.

🎯 Requirements

2+ years in technical support or a customer-facing technical role.
Experience with AWS or Azure; familiarity with Kubernetes fundamentals.
Basic understanding of observability: logs, metrics, tracing.
Strong troubleshooting and problem-solving; ability to manage multiple priorities.
Excellent communication and customer management abilities.
Comfortable handling live incidents in a fast-paced environment.
Interest in AI-assisted tooling and modern cloud technologies.

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