Tier 1 Security & Desktop Systems Specialist (Hybrid in Bangalore)

📋 Description

• Provide 1st and 2nd tier support to investigate and resolve technical problems remotely and onsite.
• Monitor security events 24/7, triage alerts, and execute predefined incident response playbooks (e.g., endpoint isolation).
• Escalate confirmed security incidents to Tier 2 or the Security Engineering team.
• Provide daily technical support to employees for internal desktop systems, software, and hardware, with a focus on endpoint security posture.
• Monitor the request queue (ticketing system), maintain passwords, data integrity, and file system security for the desktop environment.
• Perform employee onboarding tasks: machine & account setup, IT peripheral desk setup, and lead IT onboarding training.

🎯 Requirements

• An associate's degree in a related area and at least 2–4 years of experience in IT support, desktop administration, or security operations.
• Dual Platform Knowledge: Strong working knowledge of macOS & Windows as used in a corporate environment.
• Understanding and experience of Active Directory, Group Policy, and the Windows security model; familiarity with identity platforms like OKTA.
• Experience troubleshooting hardware: laptops, desktops, and a variety of mobile devices.
• Experience working with and troubleshooting Google G Suite, Microsoft Office 365, Zoom, Mimecast, and other web-based applications.
• Experience in a desktop support environment working through a ticketing system and direct on-call contact with customers.

🎁 Benefits

• Get to Know Us: Smartsheet culture and growth opportunities.
• Equal Opportunity Employer: inclusive environment.