Be the first line of support for our global workforce via ticketing, email, and VOIP.
Log, classify, and prioritize tickets in Jira Service Management per SLAs.
Perform initial troubleshooting using runbooks and guided questions.
Resolve Level 1 issues on first contact when possible.
Manage user accounts in Microsoft 365/Azure AD and Google Workspace, plus access requests.
Provide endpoint and VOIP support for Windows/macOS and tools like Ring Central/Talkdesk.

🎯 Requirements

1–2+ years IT support/helpdesk experience
Microsoft 365 / Azure AD / Intune (basic)
Google Workspace (basic)
Jira Service Management
Windows/macOS endpoint support; basic RMM (NinjaOne)
DNS, VPN, Wi-Fi basics

🎁 Benefits

100% remote role with flexible hours
Competitive salary and certification support
Grow toward Tier 2 IT Support focusing on security, Zscaler
Exposure to a modern MSP tech stack and global client base
Collaborative remote culture with continuous learning

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