Provide technical support via email, phone, chat, or remote session.
Manage a queue of high-priority and complex issues.
Reproduce issues in-house and respond promptly.
Collaborate with peers, escalation engineers, and Knowledge Base to deliver solutions.
Identify and escalate platform bugs and issues as encountered.
Maintain a technical understanding of the JumpCloud Platform.

🎯 Requirements

Minimum 3 years in a technical, customer-facing role (SaaS preferred).
Minimum 2 years handling mission-critical customer issues and escalations.
Strong knowledge configuring and troubleshooting SSO (SAML/SCIM).
Experience configuring and troubleshooting RADIUS.
General networking understanding.
Excellent interpersonal and written communication.

🎁 Benefits

Remote-first role; work from India.
On-call rotation; ready to respond during shifts.
English-first environment for internal comms.
Growth-focused, collaborative culture.

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