Related skills
powershell linux bash windows macos📋 Description
- Provide technical support via email, phone, chat, or remote sessions.
- Manage queue of high-priority and complex issues.
- Reproduce issues in-house and respond to customers promptly.
- Collaborate with peers, mentors, escalation engineers and knowledge base.
- Escalate platform bugs and issues as encountered.
- Maintain understanding of JumpCloud Platform.
🎯 Requirements
- 3+ years in technical, customer-facing role; SaaS preferred
- 2+ years handling mission-critical issues and escalations
- Apple platform knowledge: MDM, DEP, profiles
- Linux OS know-how: SSH, PAM, UID/GID, package mgmt
- Windows OS knowledge: MDM, User mgmt, Registry, PowerShell
- REST APIs and scripting: Bash/PowerShell
🎁 Benefits
- Remote-first company culture
- Fully remote role in India
- Global team with English as primary language
- On-call shifts required
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