Develop ops strategy for Customer/Pro Success to boost revenue and retention.
Own headcount/capacity forecasting; translate signals into staffing plans and budgets.
Deploy AI automation and optimize the tech stack to scale onboarding.
Drive cross-functional execution with Product, Sales, Service to boost retention.
Design and scale fulfillment workflows for partnerships; bridge sales and product.
Establish business reviews; turn data into exec narratives and directives.

🎯 Requirements

10+ years in CS Ops, Marketplace Ops, Revenue Ops, BizOps, or similar.
Experience in marketplace, gig economy, or fast-moving SMB ecosystem.
Strong executive presence; influence C-level; drive strategic programs.
Experience with Salesforce, Gainsight, Looker, or internal tools.
Led operators/analysts across product and GTM.
SQL proficiency preferred.

🎁 Benefits

Salary ranges for Ontario/BC: CAD 120,700 - 156,200.
Remote work option.

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