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reserving fraud settlement liability tppd📋 Description
- Handling inbound communication and triaging team mailboxes
- Routing and directing work to team members as needed
- Proactively managing TPPD and Credit Hire claims in our Settlement Team
- Contacting policyholders, witnesses, and Third Party Insurers to assess liability
- Informing policyholders of the claim process and managing expectations
- Reserving claims in line with our reserving philosophy
🎯 Requirements
- Commercial mindset with customer focus
- Strong time management and organization
- Logical, structured problem-solving
- Excellent attention to detail; flag potential fraud
- Empathetic and customer-focused
- Confident decision-making and escalation when needed
🎁 Benefits
- Hybrid working: one day every two weeks in London office
- Competitive bonus scheme for high performance
- Flexible benefits budget (£50/month)
- Mental wellbeing support via Oliva
- Learning budgets + 2 days per year to train
- Private health care with Vitality discounts
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