Handling inbound communication, triaging and mailbox management
Routing work to team members to complete tasks and resolve issues
Processing Third Party Property Damage (TPPD) and Credit Hire claims within defined value
Contacting policyholders, witnesses and Third Party Insurers to assess liability
Carrying out liability and indemnity assessments
Reserving claims in line with our reserving philosophy

🎯 Requirements

Empathetic, customer-focused with active listening
Confident decisions; knows when to escalate
Strong time management and organisation
Logical, structured problem-solving
Excellent attention to detail and vigilance for fraud
Proactive, collaborative with a drive to improve

🎁 Benefits

Hybrid working: 1 day per fortnight in London office
Competitive bonus scheme
Flexible benefits budget (£50/month)
Mental wellbeing support via Oliva
Private health care and medical cash plan
33 days holiday, pension and cycle to work

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