Territory Mgr 1

📋 Description

• Respond promptly to internal and external customer inquiries.
• Serve as lead contact for accounts and Sales; document interactions.
• Build rapport with accounts, patients and Sales; resolve missing information; ensure TAT.
• Communicate delays and cancellations; facilitate redraw of samples as needed.
• Resolve escalated issues with customers via phone and electronic channels; provide resolution.
• Handles PHI data; access PHI via paper/electronic forms.

🎯 Requirements

• Two year degree and/or 2-5 years related experience; undergrad preferred.
• Excellence in de-escalating customer behavior.
• Excellent organizational skills and multitasking.
• Problem analysis and critical thinking.
• Knowledge of customer service principles and protocols.
• Experience in both phone and written customer support.

🎁 Benefits

• Comprehensive health benefits (medical, dental, vision).
• 401(k) with company match.
• Generous paid time off and holidays.
• Additional wellness and work-life benefits.