Related skills
salesforce cloud gsuite efax secure email📋 Description
- Respond promptly to customer inquiries.
- Lead contact for accounts and Sales; document interactions.
- Build rapport with accounts and patients to meet TAT.
- Communicate delays and cancellations; facilitate redraw of samples.
- Handle escalated issues by phone and email; explain root cause.
- Knowledge of oncology tests; samples, TAT, waivers.
🎯 Requirements
- Two year degree and/or 2-5 yrs related exp.
- Undergrad degree preferred.
- HIPAA/PHI training within 30 days.
- Strong customer service and de-escalation skills.
- Phone and written customer support experience.
- GSuite proficiency; typing and grammar.
🎁 Benefits
- Comprehensive medical, dental, vision, life and disability.
- Fertility care benefits and free testing for employees.
- Pregnancy/baby bonding leave; 401k and commuter benefits.
- Employee referral program.
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