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customer service coordination operations📋 Description
- Act as main tenant contact during stay, from move-in to move-out.
- Resolve tenant requests quickly and professionally, prioritizing impact.
- Coordinate check-in/out, keys, Wi‑Fi, maintenance, repairs, and visits.
- Ensure apartments ready for new tenants by addressing issues early.
- Collaborate with internal teams to keep listings functional and rentable.
- Identify recurring tenant feedback issues and flag improvements.
🎯 Requirements
- Excellent communication in English and German, friendly and solution-oriented.
- Strong customer-oriented mindset to help people and solve problems.
- First experience in customer support, hospitality, operations, or property management.
- Ownership and reliability when juggling multiple requests.
- Strong organizational skills and attention to detail in docs and follow-ups.
- Proactive in identifying risks to tenant satisfaction or availability.
🎁 Benefits
- Attractive compensation package and 20% employer pension.
- Berlin office with modern facilities and roof terrace.
- Flexible hours; main office time with occasional remote work.
- Regular social events and in-office activities.
- Discounts at Urban Sports Club, FutureBens, travel passes.
- Support for personal and professional development.
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