Related skills
crm kyc dash freshdesk nira📋 Description
- Manage customer upgrades: verify, screen, allocate devices
- Upsell add-ons via non-voice channels
- Process upgrades across channels: Freshdesk, Escalation, and Telesales Platform
- Ensure device allocation meets turnaround times
- Troubleshoot upgrade issues and support customers
- Collaborate with Customer Retention to engage customers
🎯 Requirements
- Experience in BPO/call center or similar
- Strong customer service and relationship-building
- Empathy and understanding of customer needs
- Result-oriented, self-driven, team player
- Comfort with tech systems (Dash, NIRA, CRM)
- Understanding of KYC processes
🎁 Benefits
- Career development programs and coaching
- Family-friendly policies and flexible work
- Well-being focus and supportive culture
- Opportunity to contribute to Africa's fintech growth
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