Telesales Quality Assurance & Training

📋 Description

• Design and deliver training for new and existing Telesales reps.
• Develop ongoing training on product knowledge and selling.
• Identify skill gaps and create targeted training plans.
• Update scripts, objections, and closing techniques with the team lead.
• Track training effectiveness and apply data-driven improvements.
• Stay current with industry trends and best practices.

🎯 Requirements

• 2+ years QA/training exp in high-volume contact center.
• Strong understanding of ethical selling and Nigerian compliance.
• Experience with QA processes: call monitoring, evaluation, feedback.
• Excellent communication and coaching skills.
• Proficient in SharePoint, Excel, PowerPoint, Word for reporting.
• Experience with CRM/CC tools (3CX, Freshdesk, FreshChat).
• Highly organized and quick to learn new systems.

🎁 Benefits

• Diverse development programs and on-the-job training.
• Flexible policies and well-being focus.
• Equal opportunity employer; diversity encouraged.
• No recruitment fees; ethical hiring.
• Rolling applications; potential early close.
• Pre-employment background checks.