Telesales Operations Associate

📋 Description

• Support telesales by ensuring all visits and sales are processed and closed.
• Engage customers via CRM and phone to smooth handover and resolve requirements.
• Create and manage customer accounts; devices unlocked and ready for collection.
• Confirm that all sales documentation and compliance steps are completed before handover.
• Track, follow up, and resolve pending or escalated sales cases to closure.
• Receive and process delivery requests, coordinating with DSRs and shop teams for timely fulfilment.

🎯 Requirements

• Bachelor’s degree in business admin, sales, or related field.
• 3–5 years' experience in telesales operations, sales admin, or customer service.
• Strong communication; experience with CRM systems (FreshDesk, 3CX).
• Proficient in CRM systems; ability to manage customer data accurately.
• Excellent organizational, multitasking, and detail-oriented abilities.
• Proactive team player with customer-focused approach; fast-paced environment.

🎁 Benefits

• Hybrid role with office in Nigeria.
• Growth opportunities and coaching partnerships.
• Flexible policies and well-being focus.
• Equal opportunity employer; diverse workforce.