Telehealth Crisis Line Provider

📋 Description

• Provide warm, empathetic responses to students in crisis.
• Complete risk assessments and de-escalate crisis intensity.
• Collaborate with students to plan safety and next steps.
• Initiate follow-up calls to check welfare and service linkage.
• Maintain detailed, accurate documentation of sessions.
• Shift-based schedule (EST), including evenings and weekends.

🎯 Requirements

• 1+ years experience in telehealth, crisis management, or call center.
• Training in assessment, crisis intervention, and treatment planning.
• Ability to learn and follow clinical policies and protocols.
• Ability to work under pressure with professionalism.
• Independent judgment with minimal supervision.
• Schedule flexibility for non-traditional hours.

🎁 Benefits

• Shape clinical functions in a mission-driven org.
• Collaborate with a passionate, dedicated team.
• Competitive benefits package with meaningful impact.