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analytics kyc gdpr fcc voice📋 Description
- Lead global carrier and numbering supplier relationships to support Twilio's connectivity strategy.
- Own international carrier relationships for voice and phone-number access; ensure compliance.
- Collaborate with Product/Engineering/Sales/Legal/Support to translate connectivity needs into execution.
- Define supplier selection, contracting, pricing, margins, and commercial strategy for voice and numbering.
- Build country-specific regulatory knowledge (KYC, numbering, emergency calling, GDPR, Ofcom/FCC).
- Monitor voice KPIs (ASR, ACD, PDD, MOS) and optimize routing and cost.
🎯 Requirements
- Experience building relationships with global partners/stakeholders in carrier relations and business development.
- Experience working independently and as part of a team.
- Ability to drive projects forward in ambiguous circumstances.
- Ability to influence and build relationships across all levels.
- 2-4 years in voice telecom wholesale, CPaaS or carrier partnerships.
- Ability to balance long- and short-term goals by evaluating impact on the business.
🎁 Benefits
- Competitive pay
- Generous time off
- Parental and wellness leave
- Healthcare
- Retirement savings program
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