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Added
19 days ago
Location
Type
Full time
Salary
$50K - $65K

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Related skills

customer support order management live chat email support phone support

As a User Support Specialist, you will provide world-class support to end users so their entire experience with the Tekton brand is impressive.

Responsibilities

  • • Execute fast and helpful support, fielding end users’ order and tool-related questions that come through via phone, live chat, email, or support cases
  • • Review and process tool warranty requests
  • • Address any potential issues with orders including screening for fraud, resolving shipping errors, making sure orders are sent to our Fulfillment department, and processing returns
  • • Help troubleshoot issues users may experience on Tekton.com
  • • Contribute to making Tekton.com an exceptional experience for end users
  • • Review and process orders and payments

    • Indicators of a good match for this role

  • • You are aligned with Tekton’s philosophy, ways of thinking, and work style
  • • You are authentic, helpful, and personable
  • • You are able to work at a fast pace, easily switch between tasks, and manage multiple requests at once
  • • You are able to use good judgment when resolving issues with end users or other parties
  • • You have exceptional values, including honesty, integrity, and empathy
  • • You have excellent communication skills

    • Baseline qualifications

  • • Knowledge of hand tools and their applications
  • • Experience in customer service, data management, or related fields
  • • Eligible to work in the United States without visa sponsorship

    • Pay range

  • $50,000 - $65,000 per year

    • Benefits package

  • Full-time employees receive health, dental, vision, life, and hospital indemnity insurance; paid time off; a 401(k) program; and tuition reimbursement.

    • Location and hours

  • This is a full-time salaried position located in Grand Rapids, Michigan.

    • Direct supervisor

  • Tekton.com Operations Manager

    • About the department

  • The Direct Sales and Support department manages the experiences users have with the Tekton brand and maintains our industry-leading reputation for impressive support. Behind the scenes, this team is also responsible for ensuring our point-of-sale systems run smoothly at events, schools, and on Tekton Trucks.

    • How to apply

  • https://apply.tekton.com/tekton/form/EmploymentApplication1/formperma/YT-8eSRz3lf1TUGLMqNpbRmga-Xq1DYkB3hdITgkCGM

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