Observability & Automation: set up dashboards/alerts; script repetitive ticket steps.
RCA & Support Insights: participate in RCAs; log pain points weekly; propose fixes.
Agent & Skill Prototyping: build a lightweight agent with reusable skills.
ITSM / Tools (optional): optimize a small incident workflow.

🎯 Requirements

Must-have: CS/Data/AI or related major; Linux + scripting (Shell/Python); basic SQL.
Good documentation: write actionable runbooks.
Empathy & product thinking: improve user experience from support data.
Basic understanding of agents and skills.

🎁 Benefits

Shape the future with the world’s leading blockchain ecosystem.
Collaborate with world-class talent in a flat global org.
Tackle unique, fast-paced projects with autonomy.
Career growth and continuous learning opportunities.
Competitive salary and company benefits.
Work-from-home arrangement may vary by team.

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