Related skills
google workspace zendesk mdm intune jamf📋 Description
- Provide mission-critical student and faculty tech support across channels
- Troubleshoot laptops, hotspots, and web apps; manage accounts
- Refurbish returned devices and redeploy to students
- Collaborate with Admissions, Student Success, and Onboarding teams
- Build proactive solutions and documentation from support data
- Ensure learning never stops by resolving issues quickly
🎯 Requirements
- You have 2+ years of customer-facing technical support
- Hands-on with Google Workspace, Chrome OS, and Windows 10/11
- Strong home Wi-Fi and ISP troubleshooting skills
- Experience with Zendesk or similar ticketing systems
- Empathetic and patient, with de-escalation skills
- Adaptable in a startup environment
🎁 Benefits
- Base salary $47,000 - $56,000 + equity
- Medical, dental, and vision insurance
- 401(k) match
- Fertility benefits via Carrot
- Hybrid schedule: Mon & Fri remote; Tue-Thurs in-office
- Paid holidays and time away
🛃 Visa sponsorship
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