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technical writing ai zendesk git api documentation📋 Description
- Collaborate with SMEs to extract deep knowledge and translate it into content
- Learn new products and architectures to become a functional expert quickly
- Write and maintain Help Center content: user guides, troubleshooting, tutorials, FAQs
- Leverage AI-assisted tools and automation to scale documentation
- Organize Help Center content to be navigable and searchable
- Ensure documentation aligns with brand voice and remains the source of truth
🎯 Requirements
- 5+ years of technical writing in SaaS
- Tech agility; navigate ambiguity in complex software
- AI-forward mindset: Generative AI and automation
- Stakeholder management across departments and deadlines
- End-to-end ownership of the docs lifecycle
- Technical stack: Zendesk, Markdown, Git; API docs a plus
🎁 Benefits
- Remote-friendly with #LI-Remote
- Comprehensive health coverage (all locations)
- 401K with match (US) or pension with match (UK)
- Competitive compensation and bonus program
- Flexible vacation or 25 days (UK)
- Time off for birthday and volunteering
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