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documentation cybersecurity enterprise software zendesk knowledge base📋 Description
- Create, edit, and maintain clear, accurate docs for enterprise software.
- Collaborate with Product, Engineering, QA, and Customer Success teams.
- Translate complex concepts for technical and semi-technical audiences.
- Ensure docs stay current with frequent product updates and releases.
- Publish release notes and FAQs.
- Maintain tone, style, and terminology consistency.
🎯 Requirements
- 5-7+ years as a Technical Writer in enterprise software.
- Excellent command of English (written and spoken).
- Strong ability to document complex software systems.
- Proven cross-functional collaboration with globally distributed/remote teams.
- Attention to detail and content quality.
- Hands-on experience with Zendesk or similar knowledge base platforms.
🎁 Benefits
- Based in Bangalore, working from the HSR Layout office.
- Flexible hours and startup-paced environment.
- Willingness to work alternate Saturdays.
- Speed, adaptability, and quick turnaround valued.
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