Develops, establishes, and maintains policies, processes, and procedures.
Collaborate with cross-functional teams to generate equipment and process docs on time.
Interview subject matter experts/IT staff to gather content details.
Write content on the use of different technical equipment, OS, and software.
Communicate with client and tech teams to clarify technical aspects before writing.
Review and update documents to reflect latest information.

🎯 Requirements

Bachelor's degree in Information Technology or related field.
4+ years in technical writing.
3+ years training and tech writing for complex, enterprise infra.
Experience with SnagIt and FrameMaker.
Knowledge of ITIL processes.
Proficient in MS Office; Secret clearance eligibility.

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