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technical writing saas notion zendesk release notes📋 Description
- Draft, edit and publish support center articles for Movable Ink’s Studio product
- Work with Product Management on releases and create release notes
- Maintain the content architecture of the support center
- Routinely monitor existing articles for accuracy and clarity
- Analyze and report on article viewership and engagement metrics
- Adhere to Movable Ink documentation standards, practices, and procedures
🎯 Requirements
- 1-3+ years experience creating documentation for a B2B SaaS company
- Strong drafting, copy editing, and proofreading expertise
- Keen attention to detail
- Able to translate complex technical concepts for both expert and non-expert audiences
- Able to manage projects and deadlines across teams while delivering independently
🎁 Benefits
- Experience working in marketing technology or enterprise SaaS spaces
- Proficiency with Zendesk and Notion
- Able to develop informative material in a variety of formats, including graphics, animations, and videos
- Experience not only on the documentation side of a product, but also on interface copy
- Experience using analytics tools to measure content performance
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