Related skills
intercom jira confluence asana information architecture📋 Description
- Write and maintain external user guides and customer-facing docs.
- Develop internal process docs and best practices for teams.
- Collaborate with design for UX copy, tooltips, and microcopy.
- Create release notes for new features and updates.
- Build in-platform guidance, including release announcements.
- Train AI tools on docs and structured knowledge bases.
🎯 Requirements
- 2–3 years of experience in technical writing or content roles.
- Distill complex concepts into clear, user-friendly language.
- Experience with information architecture and content structure.
- Able to interview SMEs and verify content accuracy.
- Familiar with Agile/Scrum workflows and multi-project delivery.
- Portfolio across docs; experience with Confluence, Jira, Intercom.
🎁 Benefits
- Comprehensive medical, dental, and vision insurance.
- 401K match program.
- Unlimited PTO and paid holidays.
- Remote-friendly culture with flexible work options and WFH stipends.
- Career development reimbursement and advanced education support.
- WiFi reimbursement, health/wellness allowance, and parental leave.
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