Technical Writer

📋 Description

• Plan, create, organize, and maintain technical and process documentation.
• Ensure content stays up to date and follows the style guide.
• Edit and proofread documents written by engineers to meet guidelines.
• Create runbooks for internal teams and develop user/admin guides for internal tools.
• Produce architectural documentation, workflows, runbooks, release notes, and troubleshooting information.
• Create training materials (procedures, videos, tutorials) and ensure content is easy to find.

🎯 Requirements

• Bachelor's degree or equivalent practical experience.
• 3+ years developing, managing, and maintaining technical and process documentation.
• Experience editing content written by engineers and internal documentation development; includes alert runbooks and knowledge base articles for customer support.
• Proficiency with JIRA, Confluence, Articulate 360, SharePoint, Salesforce.
• Familiarity with cloud technologies AWS and GCP.
• Strong ability to explain complex technical ideas to diverse audiences; able to work independently and with cross-functional teams.

🎁 Benefits

• Company stocks
• Annual merit increase based on performance
• 15% night shift differential pay
• Paid Leave with Cash Conversion
• HMO with free dependents
• Retirement Plan