Technical Writer

📋 Description

• Develop, review, and edit technical and process docs per Shift4 standards.
• Collaborate with SMEs, stakeholders, and cross-functional teams to gather content.
• Incorporate user feedback to improve docs accuracy and clarity.
• Manage multiple docs projects, meeting deadlines and quality standards.
• Leverage Salesforce Knowledge, Zendesk, and Google Suite to publish content.
• Translate complex systems, processes, and workflows into user-friendly docs.
• Maintain internal knowledge bases to support learning and efficiency.
• Contribute ideas to improve documentation workflows and templates.

🎯 Requirements

• Minimum 3 years of experience in technical writing or related field.
• Strong writing, editing, and communication skills; deliver quality docs.
• Ability to manage multiple projects and deadlines in fast-paced environments.
• Experience with Salesforce Knowledge, Zendesk, or similar tools preferred.
• Knowledge of POS systems and payments industry a plus.
• Familiarity with Knowledge-Centered Service (KCS) methodology a plus.
• Strong research, analytical, and cross-functional collaboration skills.
• Writing samples required as part of the interview process.