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documentation technical writing cloud saas api documentation📋 Description
- Write, edit, and proofread Help Center articles per guidelines.
- Develop expert knowledge of Brandwatch product modules and benefits.
- Explain complex technical concepts concisely for all user levels.
- Suggest new content ideas and cross-reference other materials.
- Collaborate with SMEs to ensure content accuracy for releases.
- Create additional educational media when applicable.
🎯 Requirements
- 2+ years of technical content writing experience (US English) in software.
- Experience writing detailed technical docs and learning content with a portfolio.
- Familiarity with API documentation, cloud-based SaaS platforms.
- Well organized and able to adapt to an evolving product suite.
- Excellent English (US) written and verbal communication; degree preferred.
- Strong attention to detail and ability to meet deadlines.
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