Technical Trainer

📋 Description

• Design and develop training materials and curricula.
• Deliver in-person and virtual training to teams.
• Conduct regular assessments to measure training effectiveness.
• Stay updated on processes, policies, and services.
• Identify opportunities to improve training programs.
• Maintain records and generate reports on training.

🎯 Requirements

• Experience in training coordination, delivery, evaluation, and record-keeping.
• Strong communication and presentation skills.
• Excellent interpersonal skills and ability to build rapport.
• Detail-oriented with strong organization and time management.
• Tech-savvy and eager to learn new things.
• Proficient with Google Suite, Salesforce, and cloud-based contact centre software.

🎁 Benefits

• Hybrid workplace: mix of office and remote work.
• Parental leave: 14 weeks primary, 6 weeks secondary, plus superannuation.
• Flexi Leave Days: one extra paid day per quarter.
• Floating public holiday.
• Reward and Recognition program.
• Diversity and inclusion encouraged.