Related skills
javascript snowflake sql python zendesk📋 Description
- Design and implement AI-enabled workflows to improve ticket triage, routing, and automation.
- Integrate LLMs into team workflows to boost efficiency.
- Own and evolve case routing architecture with complex logic and controls.
- Architect scalable Zendesk, CRM, Snowflake integrations via APIs, webhooks, iPaaS.
- Maintain platform health by monitoring data sync fidelity and outages.
- Establish development best practices for high-quality code and scalable integrations.
🎯 Requirements
- 5+ years building/operating case management platforms (Zendesk preferred)
- 4+ years supporting Risk/Fraud, Marketplace Ops, or CS in fast-paced teams
- 2+ years shipping production AI/LLM apps embedded in workflows
- Proficiency in Python or JavaScript; building services and automations
- Strong SQL skills; data quality across operational systems and Snowflake
- Experience owning reliability: monitoring, incident response, safe changes
🎁 Benefits
- Equity and benefits eligible
- Hybrid schedule: 3 in-office days/week + remote up to 4 weeks/year
- Remote work flexibility
- Some roles may require onsite attendance
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