Troubleshoot Level I and some Level II issues on voice-switched and IP networks.
Report to Technical Support Manager and coordinate with other teams.
Document all calls via the ticketing system.
Explain complex technical issues clearly to customers.
Respond professionally to internal and external customers.
Monitor in-service systems and respond to major events.

🎯 Requirements

Experience troubleshooting Dialup internet, transport, or IP network tech.
Experience with Excel, Word, Access, Visio; WAN/LAN tech preferred.
Knowledge of telecommunications technology, products and services.
Strong self-motivation and ability to prioritize tasks.
Ability to communicate professionally with customers and staff.
Education: Associates degree or equivalent; 1-3 years telecom experience.

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