Support residential and business customers with Internet, Phone, and TV services
Troubleshoot customer equipment (ONTs and routers)
Respond to technical support requests and analyze issues
Capture problem analysis and resolution plans in the billing system
Work in a fast-paced environment delivering efficient service

🎯 Requirements

High School Diploma or GED required
A+ Certification preferred
Inbound call center and troubleshooting experience preferred
Excel, Word, Access, Visio, WAN/LAN knowledge preferred
Strong self-motivation and prioritization abilities
Able to communicate professionally in a fast-paced environment

🎁 Benefits

401(k) matching
Health insurance
Health savings account
Dental insurance
Paid time off
Vision insurance

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