Related skills
excel word access visio routers📋 Description
- Respond to live customer inquiries via phone and email
- Determine scope of customer issues professionally
- Resolve customer issues timely
- Document all customer interactions
- Maintain high customer satisfaction with first call resolution
- Provide troubleshooting on customer equipment and router setups
🎯 Requirements
- High School Diploma or GED required
- A+ Certification is Preferred
- Inbound Call Center and Troubleshooting experience preferred
- Experience with Excel, Word, Access, Visio and WAN/LAN technology is preferred
- Strong self-motivation; admin, coordination and prioritization abilities
- Ability to communicate professionally with customers and colleagues
🎁 Benefits
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Health savings account
- Paid time off
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