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excel telecommunications lan wan visio📋 Description
- Respond to live customer inquiries via phone and email
- Determine scope of customer issues professionally
- Resolve issues timely and effectively
- Document all customer interactions
- Maintain high customer satisfaction with first-call resolution
- Troubleshoot customer equipment and complete router setups
🎯 Requirements
- High School Diploma or GED required
- A+ Certification preferred
- Inbound call center and troubleshooting experience preferred
- Experience with Excel, Word, Access, Visio and WAN/LAN tech preferred
- Strong self-motivation and prioritization abilities
- Communicate professionally with customers and colleagues
🎁 Benefits
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Health savings account
- Paid time off
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