Related skills
saas sql apis technical leadership smartsheet📋 Description
- Lead as your pod's top technical expert and SME.
- Coordinate with Engineering on escalations and QA improvements.
- Mentor teammates and contribute to training and hiring.
- Bridge Support with Product to influence feature development.
- Collaborate across distributed teams and geos while balancing tasks.
🎯 Requirements
- 4+ years in technical support with high-volume SaaS.
- 3+ years of leadership in a technical support org.
- Bachelor's degree preferred; CompSci or Engineering a plus.
- Proficient in SQL; strong troubleshooting and issue reproduction.
- Working knowledge of Smartsheet core, API, and integrations.
- Excellent communication and executive presence; travel may be required.
🎁 Benefits
- Growth opportunities in a collaborative, distributed team.
- Mentorship and training to develop leadership skills.
- Work with the Smartsheet ecosystem and API integrations.
- Autonomy to innovate and influence product decisions.
- Inclusive culture and equal opportunity employer.
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