Related skills
sql apis restful apis smartsheet core📋 Description
- Lead as your Pod’s top technical expert with SME knowledge.
- Collaborate with Engineering to manage escalations and improve case handling.
- Mentor teammates and contribute to training and hiring.
- Bridge Support voice into Product during feature development.
- Balance customer impact with agent experience in a distributed team.
- Own the growth and success of Smartsheet customers.
🎯 Requirements
- 4+ years in technical support in a high-volume SaaS environment.
- 3+ years leadership in a technical support org.
- Bachelor's degree preferred; CS or Engineering a plus.
- Proficient in SQL queries.
- Working knowledge of Smartsheet core, API, RESTful APIs.
- Strong communication and executive presence.
🎁 Benefits
- Opportunity to shape Smartsheet Support and Product feedback.
- Join distributed teams across geos.
- Career growth in the Smartsheet ecosystem.
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