Related skills
sql ai zendesk epic cerner📋 Description
- Lead a team of technical support specialists for healthcare providers using Vim in EHR workflows.
- Own end-to-end VBC support: tickets, escalations, SLAs, tools.
- Develop strategies for provider workflows and value-based care.
- Troubleshoot software, integrations, and data issues; diagnose before escalating.
- Experience with EHR-integrated products (Epic, Cerner, athenahealth).
- Leverage AI-driven tools (automation, triage, knowledge systems) to scale support.
- Thrive in a player/coach role, handling tickets while designing scalable systems.
- Strong communicator with technical and non-technical audiences.
🎯 Requirements
- 3-5 years as a technical support engineer in SaaS.
- Led a technical support team with measurable outcomes.
- Strong troubleshooting and installation fluency; diagnose before escalation.
- Strong written and verbal communicator.
- Digital health/EHR experience a plus.
- Bonus: SumoLogic, Mixpanel, SQL, or Zendesk experience.
🎁 Benefits
- Comprehensive benefits from day one.
- Generous travel, conference, and relationship-building budget.
- Reports to CEO, transitioning to a segment GM.
- Growth path: Enterprise AE to VP via proven motion.
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